Cancellation & Refund Policy
Please read this policy carefully before booking a consultation call or ordering custom architectural & interior design services with AVADASPACE.
Core Policy Summary
- Pre-Service Window: A 100% refund or free slot reschedule is available as long as your scheduled consultation call or design work has not taken place.
- Post-Service Window: Once the consultation call has been conducted, or once custom architectural drawings and 3D designs have been provided, no refunds can be issued under any circumstances.
- Mandatory Pre-Payment Clarity: Before completing payment, please ensure you have full clarity on service deliverables, timeline, and scope. If you have questions, please reach out to our team first.
1. Overview & Commitment to Transparency
At AVADASPACE Architectural & Interior Design Studio, we pride ourselves on providing bespoke, high-touch consultation, spatial planning, floor plans, and 3D concept designs. Because professional architectural advisory and design drafting involve extensive allocation of expert time, creative resources, and individualized technical analysis, our refund parameters are strictly defined below.
2. Consultation Calls (Google Meet / Phone)
A. Prior to the Call (Eligible for Full Refund or Reschedule)
If you need to cancel your booking prior to the scheduled date and time of your consultation, you are fully entitled to either:
- A full refund processed back to your original payment method.
- A complimentary rescheduling of your slot to an available future date.
B. Once the Call is Completed (Strictly Non-Refundable)
Once the consultation call has taken place—in whole or in part—with AVADASPACE or our architectural team, the service fee is completely non-refundable. Professional advisory, technical insights, and dedicated architect time are considered fully delivered at the conclusion of the call.
C. Missed Sessions (No-Show)
If you fail to attend a confirmed appointment without notifying our support team at least 2 hours in advance, the slot cannot be reallocated and will be considered delivered without eligibility for refund.
3. Architectural Floor Plans & 3D Design Services
For custom deliverables such as 2BHK/3BHK Concept 3D Designs, Floor Plan Layouts, Interior Elevations, or Exterior Visualizations:
- Cancellation before work commences: If you request cancellation before our architectural drafting team starts drafting your drawings or 3D models, a full refund will be granted.
- Once design work or deliverables are provided: Because custom design drawings are tailored specifically to your dimensions and cannot be repurposed, no refunds are granted once initial design drafts or final files have been shared.
- Revisions & Adjustments: Rather than cancellations, we are committed to client satisfaction through the agreed revision cycles specified in your service package to refine the design to your expectations.
4. Pre-Payment Clarity & Client Responsibility
Before proceeding with any payment, we urge you to obtain complete clarity:
Every service description on our website specifies what is included (e.g. call duration, whether 3D model files are included, floor plan revisions, etc.).
If you have unique floor layout requirements, specific structural constraints, or are unsure which consultation tier best fits your property, please contact our team before making payment. We will happily guide you to ensure the service meets your exact requirements.
5. Digital Products & E-Books
All digital publications, architectural guidebooks, and downloadable e-books are delivered electronically via instantaneous download links. Due to the immediate access and digital nature of these products, all digital e-book sales are final and non-refundable once the file download link has been generated.
6. Refund Request Process & Timelines
If your cancellation meets the pre-service eligibility criteria, please follow these steps:
- Contact us via email at support@avada.space.
- Provide your Full Name, Phone Number, and Transaction/Order ID (e.g. Razorpay payment ID starting with
pay_...). - State your reason for cancellation or your preferred reschedule slot.
Approved refunds are initiated immediately and will reflect in your bank account, credit card, or UPI wallet within 5 to 7 business days, subject to your issuing bank's processing schedules.
7. Need Help or Pre-Payment Clarity?
Our support team is available Monday through Saturday (10:00 AM – 7:00 PM IST) to answer any queries before you make a payment.